You can see our full story here.

Our HQ is in Ireland and we have representatives in both Canada and the US. We also have a team scattered around the globe, working around the clock so somebody is here to help no matter what time zone you are in.

We ship from several locations worldwide. With the help of several freight forwarders we can choose the location nearest to you whether you are in the Northern or Southern hemisphere. If you need further information on the shipping partners we use for your country please reach out to us at support@pawsomecouture.com

Here at Pawsome Couture we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. 

All of our payments are processed through PayPal & Stripe for full protection at your end.

We also have a 30 day money back guarantee along with a full resolution process in place should you change your mind or should any issues arise with your order.

We have over 200,000 happy customers and would love you to join them!

If you have any concerns whatsoever before placing an order please drop us a message at support@pawsomecouture.com

We currently ship to the vast majority of countries worldwide. If your country is not available at the checkout please drop us an email at support@pawsomecouture.com to assist.

The best place to contact us is via our Helpdesk. You can either drop us a message on our Contact Us page or else email us directly at support@pawsomecouture.com.

Our opening hours are M-F 8.30 - 5.30 PST. We will get back to your query within 24-48 hours maximum. 

Please also note that we operate online only so do not have the facilities to take calls. We will fully resolve any issues whatsoever via our Helpdesk.

You can check out our 8000+ reviews here: https://www.pawsomecouture.com/pages/reviews

Pawsome Couture reviews are published several times weekly and are 100% verified by Stamped.io.

Yes, Pawsome Couture is a 100% legitimate site and you need not worry when ordering with us! We are here to make your order experience as easy and efficient as possible. Your order will be treated with care from start to finish and we are here to help every step of the way. With over 275,000 customers to date and features in Catster, Yahoo News, MSN, Parents Magazine and USA Today we’d love you to come join our Pawsome community.

All of our payments are processed through PayPal & Stripe for full protection at your end. We also have a 30 day money back guarantee along with a full resolution process in place should you change your mind or should any issues arise with your order.

Please check out our over 7000+ Verified Buyer reviews here: 

https://www.pawsomecouture.com/pages/reviews

We regularly feature customers on our Instagram feed which you can check out here: www.instagram.com/pawsomecouture

If you have any concerns whatsoever before placing an order or while waiting for any order to arrive please drop us a message at support@pawsomecouture.com

We passionately believe in giving back and each month select a number of animal fosters/shelters/charities to donate a proceed of our profits to.

Several of these have been selected as a result of customers/followers reaching out to us and nominating them so if you have any worthy recipients in mind please reach out at support@pawsomecouture.com

Yes! We have a collection designed for dogs here: Dog Collection

Is there an item for dogs you'd like to see from us? We'd love to hear from you, drop us a message at support@pawsomecouture.com so we can pass it along to our design team.

All discount codes can be entered at the checkout payment page in the “Discount Code/Gift Card” field. The relevant discount will then be applied to your order. Please note that discount codes cannot be applied to Shipping Costs.

Please drop us a message at support@pawsomecouture.com with your order number and the discount code in question and we will endeavour to adjust your order total. Please note that it must be a valid discount code for your order.

Please note that discount codes cannot be applied to Shipping Costs.

Our packages are sent without a receipt/invoice as standard so do not worry :) Your receipt comes in the form of your confirmation email.

If you require any further information please drop us a message at support@pawsomecouture.com.

Firstly we would recommend clearing your cache and cookies and trying to order from a different browser. We would also recommend PayPal as a payment method if you are unable to use your credit card as normal.

If this is not working it may be that we are an international company and your card is not set up for international payments. In this case we would recommend contacting your bank for further information.

If you have any concerns whatsoever in regards to a payment made through our site please drop us a message at support@pawsomecouture.com.

The best thing to do is contact us ASAP and we will endeavour to merge your original order with a new order of the item in question (we will deduct any duplicate shipping charges if it possible to have them shipped together).

Please contact us at support@pawsomecouture.com.

The best thing to do is contact us ASAP and we will endeavour to upgrade the shipping method for you. Please note you will be required to pay the relevant difference in shipping costs.

We have a quick turn around time once an order is made so please note that if the request to upgrade is 48 hours after your order is made it may no longer be possible.

There is a size guide available on each product listing which is the best indication of how an item will fit. You can also see the Size Guide here.

Please also see the product description of the item you are interested in for further information- we will flag if we are aware that an item runs on the smaller or larger side.

Please drop us a message if you need further advice at support@pawsomecouture.com

All gift card/store credit codes can be entered at the checkout payment page in the “Discount Code/Gift Card” field. The relevant amount will then be applied to your order. If the order total is less than the amount on the gift card/store credit the balance will remain and can be used on a future order.

If you wish to cancel an order we request that you contact us within 24-48 hours of receiving your confirmation email. We have a very quick turn around time between order confirmation and processing at the warehouse so contacting us ASAP gives us the best chance to sort this for you.

For printed-to-order items (shoes, leggings, mugs) we request that you contact us between 12-24 hours. As these items are printed specifically for you there is a shorter cancellation window.

Please Note: Once an item has shipped we are unable to cancel it. 

If you order is held up/significantly delayed/missing in transit we will endeavour to send a replacement ASAP but as we cannot recall the package we cannot cancel or refund it at this point. Each case is different however and we are here to help.

Please drop us a message at support@pawsomecouture.com to assist or for further information.

Please see our Shipping Information Page for time estimates. Please note that we ship from several locations worldwide so your order will be sent from the location nearest to you.

Please note that the processing time is 2-4 business days on average (this may be be 5-7 business days for high demand items so please consult the product description for further details).

If you need your order by a certain date and are unsure if it will arrive within our Standard Shipping time frame then please select Fedex Express shipping at the checkout or contact us at support@pawsomecouture.com for more information.

Once your order is dispatched you will receive an email with your tracking number and instructions on how to follow its journey.

We also highly recommend creating a customer account with the email used to make the order. You will be able to easily follow its journey in your account dashboard.

You can register for a Pawsome Couture account here: https://www.pawsomecouture.com/account/register

You can login to your account here: https://www.pawsomecouture.com/account/login

You can also follow your package's journey on the domestic postal service website of your country (e.g USPS/AusPost/CanadaPost etc.) by entering the tracking number in the "Track & Trace" section on the relevant website. If you have any issues tracking your order please drop us a message at support@pawsomecouture.com

We do ask all customers to make sure to doublecheck your address when you are entering your details on our contact information page.

If however you have entered the wrong address, moved or need to change a detail in your address after your order has been shipped and you have received your shipping confirmation email we will be unlikely to be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse to see if it is possible update it for you.

Please note that if we are able to resend the package to you you will need to cover the relevant reshipping fees.

Each case is unique so please drop us a message at support@pawsomecouture.com to fully assist.

Please be advised that if you have received a shipping confirmation email but the tracking number is marked as "The tracking number may be incorrect or the status update is not yet available/Label Created, not yet in system." or there are no updates available it means that it has not yet received an international scan, rest assured it is on the way. It will usually update within 1-2 days.

If there are no updates at all within 7 days of receiving your shipping confirmation email please drop us a message to make sure everything is in order at support@pawsomecouture.com

The "Pre-shipment "status reflects that the last scan it received was that it was queued for international postage by the postal service, not that it has not yet left us. Unfortunately once its out of our warehouse we cannot control the speed it is processed. If you are concerned that there is an issue or if it has been in "Pre-shipment" status longer than 10 days please drop us a message at support@pawsomecouture.com.

In this case your package is being shipped to the USA by a freight forwarder and will be delivered by local USPS once it’s passed off on landing. Once it lands in the US your tracking will update and it will typically take approximately 4 days from there.

If you need further info please drop us a message at support@pawsomecouture.com.

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page: check it out here.

Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.

Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at support@pawsomecouture.com.

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post) to the correct address provided upon ordering but has not successfully arrived to you we would firstly recommend reaching out to your local post office. It is highly likely they are holding it for you and are able to organise collection or reschedule delivery.

If you still cannot locate the package and it is deemed lost/missing we will endeavour to resend a replacement order to you (this is left to the discretion of PawsomeCouture.com) however in this specific scenario we cannot issue a refund.  Please contact us ASAP so we can help at support@pawsomecouture.com. Each case is different so be sure to include all relevant information when contacting us.

Once an item has shipped we are unable to cancel it. 

If you order is held up/significantly delayed/missing in transit we will endeavour to send a replacement ASAP but as we cannot recall the package we cannot cancel or refund it at this point.

Each case is different so please reach out to support@pawsomecouture.com for further information.

On the rare occasion that you have not received your order within the time-frame outlined by our Shipping Information page please drop us a message ASAP to assist fully. We will make sure we get your order to you do not worry!

On occasion some items may be shipped separately due to size/availability.

If a package arrives with items missing don't panic, we will make sure that everything arrives safely to you. Drop us a message at support@pawsomecouture.com so we can make sure everything is in order.

If you have only received one tracking number and you are still missing an item/items please contact us to assist at support@pawsomecouture.com

Such fees are not included in the product prices on our site and are at the discretion of the destination country upon arrival. 

We recommend checking in with your country’s local VAT & custom duties policy which will outline if additional charges will be applicable on arrival. (Usually it will be on orders over a certain monetary value).

Please Note: As per our Shipping Information page we will not be responsible for any Duties, Taxes, or Customs fees under any circumstances-they are payable by the receiver.

If there is an issue with final delivery of your package we encourage you to reach out to the carrier directly as they can only organise redelivery/collection with the recipient of the package. In such cases we will not be able to co-ordinate the final delivery on your behalf but we will assist as best we can from our end.

If you need to modify the address on the package (due to a move in address or a mistaken address when ordered) you may be charged a change of address fee. Please note that Pawsome Couture will not be responsible for such fees under any circumstances.

If the package is deemed lost/mislaid by the carrier please reach out to us and we will endeavour to assist from our end and send out a replacement to you.  Please note that in scenarios where the package has been lost due to an error/mistake on the carrier's part we cannot issue a refund.

If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions:

1) The item is unworn, unwashed and unused.

2) The item returns to us in its original packaging.

3) The item arrives back to us within 30 days of you receiving. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve with you).

All refund issues are processed through our Support Team which you can reach via our Contact Us page or by emailing support@pawsomecouture.com. It is important to contact us ASAP as all returns require the inclusion of a slip containing your Return Authorisation Number which is obtained from a member of our Support Team. We will also provide the nearest location to you where you can send your item(s) back.

Please do not send the order back to us without obtaining the return address and your Return Authorisation Number as we may be unable to accommodate you in this scenario. Some of our warehouse facilities are unable to accept returns so it is vital you contact us so we may fully assist and provide the best address to you.

Please see our full Return/Refund policy here.

CLOTHING/APPAREL/SHOES/MUGS EXEMPTION & RETURN EXCEPTIONS:

Please note that some clothing items, all shoes and all of our mugs are made to order and therefore are non-returnable unless there is a defect. If you have any concerns with the item you have ordered or wish to seek further information about an item you are considering ordering please contact us at support@pawsomecouture.com for more information. We also urge you to double-check the sizing charts before ordering to ensure that you have selected the best possible size for you.

Due to hygiene reasons no items intended for use with pets, any pet bedding or any pet clothing will be accepted for returns. This also applies to swimwear/jewelry. If you need any further information please contact us at support@pawsomecouture.com for more information.

In the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this you will be required to provide us with photos demonstrating the issue with the item received via our Helpdesk. Please drop us a message at support@pawsomecouture.com.

Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order or a full refund. This is down to the discretion of the Management Team.

Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.

Once you receive an email notifying you that the refund has been processed by us the funds will be on their way to be deposited back in your account. Depending on your bank this takes between 3-5 business days. If you have any concerns in this regard please do not hesitate to contact us at support@pawsomecouture.com

As outlined in our Shipping Information we cannot issue refunds on rejected packages.

Please reach out to us if you have any concerns whatsoever regarding your order so we can properly assist and ensure we are able to refund your order for you.

If you reject a package and reach out to us afterwards to query we may be unable to retrieve the package or assist further.