Shipping & Returns

Shipping Policy

Please allow 3-5 days for your order to process. Please be sure to add this processing time to your shipping estimates. 

Please Note: Custom engraved items (Collar Charms & Jewlery) take the upper end of our processing window as they are done to order.

Once your order has been marked as shipped you will receive an email with a tracking number. The below estimated time frames then kick into effect once the tracking is accepted.

Need help with tracking? See FAQ here or contact us.

The below are estimates, please consider that delays can occur - particularly during the busy festive season. If you need something quickly we recommend choosing express shipping.

USA SHIPPING (Estimated 5 - 9 business days)*
Bed orders below $50	Flat fee of $5.95. Free above $50
Non bed orders below $50	Flat fee of $3.95. Free above $50
CA SHIPPING (CAD) (Estimated 5 - 10 business days)*
Bed orders below $70	Flat fee of $8. Free above $70
Non bed orders below $70	Flat fee of $4. Free above $70
AU SHIPPING (AUD) (Estimated 5 - 10 business days)*
Bed orders below $70	Flat fee of $8. Free above $70
Non bed orders below $70	Flat fee of $4. Free above $70
UK SHIPPING (GBP) (Estimated 5 - 10 business days)*
Bed orders below £40	Flat fee of £4. Free above £40
Non bed orders below £40	Flat fee of £2. Free above £40
WORLDWIDE STANDARD SHIPPING (Estimated 10-20 Business Days)*
Below $50	Shipping fees dependant on product weight. Currently FREE Standard Shipping on orders over $50

 

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. If you require expedited shipping, please use our express Fedex shipping method at checkout.

 

Incorrect Address: 

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation email.

Costs to reship the package will be invoiced to the customer.

Marked as delivered:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post) to the correct address provided upon ordering but has not successfully arrived to you we will endeavour to resend a replacement order to you.

This is left to the discretion of PawsomeCouture.com, however in this specific scenario we cannot issue a refund. 

Please contact us so we can help at support@pawsomecouture.com. Each case is different so be sure to include all relevant information when contacting us.

Import taxes / Refusal of package:

We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances. 

If the order arrives at your country and...

• The customer refuses to accept the package
• No attempt is made in the country of destination to deliver the package. 

We deserve the right to abandon the package(s) and will not be responsible for any refund.

Please see our full Return/Refund/Exchange Policy Here